FAQs

  • How much does delivery cost?

    At The Mobility Aids Centre, we like to make this as simple and easy for you. As such, we charge a flat rate for our delivery, at just £4.95 excluding VAT.

    However, if your order exceeds the value of £50, delivery will be entirely free.

    Please note, though, there may be additional delivery charges if you are ordering specialist mobility products.

  • How do I return items bought from TMAC?

    As part of our philosophy of keeping things simple for our customers, our returns process is very easy. Simply contact us via email at [email protected] and let us know that you wish to return an item.

    We will then issue you with a returns label or organise a courier service to come to you and collect the item in question.

    Please be aware that returns cost £2.50 for standard items and £5.00 for larger items that require a courier. You can learn more about this by reading our Returns Policy here.

  • How do I collect my order from your store?

    We fully understand that sometimes, a Click and Collect order is more preferable to home delivery. As such, we offer the ability to collect your order in-store, although this is limited to certain items.

    For more details on how to collect your items in store, please feel free to contact us. We will work with you to arrange a date for collection.

  • What payment methods do you accept?

    At The Mobility Aids Centre, we accept a variety of different payment methods, once again to make life as easy as possible for you. As well as Credit and Debit Cards, we also accept PayPal payments, meaning that you can purchase your new mobility product with confidence.

  • Why can’t I purchase some things through the website?

    Due to the nature of some of the products we offer, our Company Policy means that we will always make sure that a product is suitable for you before you purchase it. With that in mind, a number of the more specialist products that we offer require an assessment or a demonstration before purchase.

    Therefore, they are not available for direct purchase through the website, so that we can ensure you are buying the right product for you.

  • What entitles me to be VAT exempt?

    In order to be entitled to VAT exemption, you need to have a registered long term medical condition. Examples of this would be arthritis or dementia. This does not, however, include broken bones.

    If you suffer from such a long term medical condition, you are eligible to select VAT Exemption during the checkout process.

  • What happens if my product is damaged?

    In the unlikely event that your product arrives damaged, please feel free to contact us here immediately. We will work with you to find the best possible solution to the issue.

  • What is the motability scheme?

    The Motability Scheme allows you to lease either a mobility scooter or electric wheelchair from as little as £12 per week. This is so that you are able to access additional support for your daily lives.

    For more information regarding the Motability Scheme, you can read our detailed guide here.

  • I want to know more about your t’s & c’s and also your privacy policy.

    Both our Terms and Conditions, as well as the Privacy Policy for The Mobility Aids Centre’s website are publicly available for you to read. You can find our Terms and Conditions detailed here and our Privacy Policy available here.

    If you have any questions regarding either of these, please do not hesitate to contact us here.

  • Do you offer servicing?

    In the event that your mobility scooter or product is in need of repair, The Mobility Aids Centre is able to offer servicing and repairs at our store. For more information, click here to read about our showroom and here to read about servicing.

  • I just bought a scooter and don’t know how to make the batteries last!

    When you have bought a new scooter, it can often be a little confusing at first. This is especially true for electric scooters and their batteries. To help make life with your new scooter as easy as possible for you, we have written a guide on how to ensure that the batteries for your scooter last as long as possible.

    You can read this guide by clicking here.

  • Can a scooter be used in the rain?

    Yes, a mobility scooter can absolutely be used in the rain. However, please be aware that more treacherous conditions such as snow and ice should be avoided. That said, it is highly recommended that you have the right equipment and accessories for your scooter. For example, waterproof covering for electrical parts is advised, so that your scooter is not damaged.